Transcom India jobs - Customer Service Executive

Customer Interaction:

• Answer inbound calls, emails, and chats from customers.
• Provide information and assistance on products/services.
• Handle customer inquiries and complaints professionally and empathetically.

Problem Solving:

• Resolve customer issues by identifying the problem and finding the best solution.
• Escalate complex issues to higher authorities if necessary, ensuring timely resolution.

Documentation:

• Maintain accurate and detailed records of customer interactions and transactions.
• Document all activities and ensure they are compliant with company policies.

Feedback and Improvement:

• Collect and provide feedback on customer interactions to improve processes.
• Suggest improvements based on customer feedback and self-identified areas for improvement.

Team Collaboration:

• Collaborate with team members to achieve common goals and maintain a positive work environment.
• Participate in training and coaching sessions to improve performance.

Adherence to Policies:

• Follow company policies, procedures, and compliance guidelines.
• Maintain data privacy and confidentiality as per company standards.

• Excellent verbal and written communication skills.
• Strong interpersonal skills and customer service orientation.
• Ability to handle stressful situations and de-escalate conflicts.
• Basic computer skills and familiarity with CRM systems.
• Ability to work in rotational shifts and adapt to a dynamic work environment.

• Prior experience in customer service or a BPO environment.
• Knowledge of [BPO industry] products or services.
• Multilingual abilities will be an added advantage.

• Ability to work in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Willingness to work in rotational shifts, including nights, weekends, and holidays.