A customer service associate (CSA) is a customer service representative who interacts with customers to resolve issues, process orders, and provide information about a company's products and services. They are responsible for ensuring customers have a positive experience with the business and can have a significant impact on customer loyalty.

Responsibilities:

Respond to customer inquiries via phone, email, and chat

Assist customers with product information, pricing, and availability

Resolve customer complaints or issues effectively and promptly

Provide customer support for order processing, tracking, and returns

Collaborate with cross-functional teams to address customer concerns

Identify opportunities to improve customer service processes

Maintain accurate and up-to-date customer records

Adhere to customer service standards and policies

Skills:

Strong communication and interpersonal skills

Excellent problem-solving and decision-making abilities

Ability to handle multiple tasks and prioritize effectively

Attention to detail and accuracy in data entry

Ability to work in a fast-paced and dynamic environment

Proficient in using customer service software and tools

Customer service

Communication

Problem-solving

Interpersonal skills

Time management

Attention to detail

Data entry

Teamwork

Customer service software

Microsoft Office

MORE (Short for 'More Retail Private Limited') is an Indian food and grocery retail store chain. More operates its stores under two formats; More Supermarkets and More Hypermarkets. More also offers an online grocery service via its mobile app. More Retail[1] was previously known as Aditya Birla Retail Limited when it was part of the Aditya Birla Group">Aditya Birla Group[2][3][4] before More was sold to investors led by Samara Capital and Amazon. More Retail has a network of 878 Supermarkets in 30 cities and 42 Hypermarkets in 12 cities.

The company is headquartered in Mumbai and has offices in Kolkata and Bengaluru.

More Retail Limited also provide customers products under its own labels.[5]