Folk Creations jobs - Customer Service and Social Media Management

Customer Service And Social Media Management

Folk Creations

Mumbai

Fresher

Salary not disclosed

B.Com, BA, BBA/BBM, BCA, BSc

Job Description

1. Monitoring and responding to online reviews and ratings to improve customer satisfaction and loyalty.
2. Order Management: Initiating calls to confirm orders and ensure accuracy.
3. Customer Communication: Addressing customer inquiries across various platforms, responding to queries on WhatsApp, handling email inquiries in a timely manner, and engaging with and responding to Instagram DMs and comments.
4. NDR Customer Engagement: Making calls to customers with non-delivery reports (NDR) to resolve issues and ensure successful delivery.
5. Social Media Content Creation: Designing and posting engaging Instagram stories that align with the brand's messaging and aesthetic & creating and editing reels for the brand's social media account, ensuring they are captivating and relevant to the target audience.

Skill(s) required

Effective Communication

MS-Excel

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Perks

Certificate

Informal dress code

Number of openings

Certificate: Will be provided at the end of the Internship

Job Particulars

Role BPO / Customer care

EducationB.Com, BA, BBA/BBM, BCA, BSc

Who can applyFreshers

Hiring Process Face to Face Interview

Employment TypeInternship / Projects

Job Id1653018

Job Category Internship , BSc/BCA/BBM , Tech Support

StateMaharashtra

Country India

About Company

Folk Creations

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