WE ARE LOOKING FOR LADIES WHO ARE WILLING TO LEARN. SOME EXPERIENCE IS PREFERRED AND WE ARE HIRING FOR ATTITUDE NOT FOR YOUR EDUCATIONAL QUALIFICATIONS. THIS IS A FULL TIME JOB AND PREFER SOMEONE WHO IS FROM WESTERN SUBURBS.

Duties:

Answering customer inquiries

Investigating and resolving customer complaints

Processing customer orders

Upselling and cross-selling products and services

Providing technical support

Escalating customer issues to supervisors or management

Skills:

Interpersonal skills

Communication skills

Problem-solving skills

Time management skills

Patience

Empathy

Conflict resolution skills

Responsibilities:

Communicate with current and potential clients via telephone, email, online chat, or social media

Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines

Maintain a courteous and calm manner at all times to de-escalate stressful situations

Document personal information to create, update, or adjust customer accounts

Prepare call-related information for purposes of auditing and reporting

Provide and respond to feedback about any aspect of the job or its duties

Suggest products and services to clients based on their requests and needs

Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders

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SHRI CHANDRA GLOBAL jobs - Customer Service Agent

Customer Service Agent

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