Position: Customer Relationship Officer (CRO)

Duties:
1. Ensure outstanding customer satisfaction

2. Update customer records

3. Provide product demonstrations

4. Achieving the monthly targets

5. Addressing customer complaints

6. Maintaining inventory and warehouse

Skills Required:

● Strong Communication

● Customer Handling

● Problem Solving

● Time Management

● Product Knowledge

Responsibilities:

Respond to customer inquiries and provide information or assistance as needed

Handle customer complaints and work towards resolving them in a timely and satisfactory manner

Maintain a high level of professionalism in all customer interactions

Collaborate with internal teams to address customer needs and improve customer satisfaction

Identify opportunities to enhance customer experience and suggest improvements to processes

Maintain accurate records of customer interactions and transactions

Stay up-to-date on company policies, products, and services

Proactively reach out to customers to ensure their satisfaction and address any potential issues

Delhi

Pune

Ahmedabad

Mumbai

Hyderabad

Noida

Bangalore

Firstcry jobs - Customer Relationship Officer

Customer Relationship Officer