Shree prakash tarders jobs - Customer Relationship Manager

Location: Delhi 

Job Summary: We are seeking a skilled Customer Relationship Manager to oversee and optimize our customer relationship management strategies. The ideal candidate will be responsible for managing our CRM system, analysing customer data, and implementing strategies to enhance customer satisfaction and retention. This role requires a blend of technical expertise, analytical skills, and the ability to work collaboratively across departments.

Key Responsibilities:

➢ Making sure all the leads of the clients after placing orders are met. 

➢ Ensuring your existing clients are satisfied through after-sales service. 

➢ Always ask them for true feedback. 

➢ Servicing the client after receiving the order till the time of collection of payment. 

➢ Resolve the queries and questions of all the clients. 

➢ Give or support the participants/clients about company products or services. 

➢ Acting as a point of contact for complaints and escalating issues to the concern. 

➢ Understand client queries and solve them in any manner

Skills:

➢ Polite disposition. 

➢ Ability of rigorous followup. 

➢ The ability to communicate confidently – both through speaking and writing – with colleagues and clients. 

➢ Ability to understand the circumstances and act accordingly. 

➢ Proactive. 

➢ Thorough knowledge of products/services. 

➢ Always available on calls.

Salary: Remuneration for this post should be under 15k to 20k. If you have big clients, the salary can go up to 25k to 30k.

How to Apply: Interested candidates should submit their resume and cover letter.