BBN Fincon jobs - Customer Relationship Manager

Responsibilities:

Developing and implementing strong and long-lasting CRM strategies to improve a company's customer loyalty and retention

Conducting quality assurance surveys to determine customer satisfaction and using this data to improve areas of complaint

Deciding on a CRM system's structure and ensuring it harmoniously operates across every relevant department in an organisation

Communicating with customers directly through the CRM system and quickly solving customer problems

Monitoring customer behaviour and implementing strategies to ensure maximum profitability

Building and maintaining customer relationships to drive ROI, customer retention and high customer satisfaction

Identifying potential new customers and target markets and communicating this information to the relevant departments to maximise profitability

Using marketing techniques (like email marketing and campaign management) to update customers on the newest products to increase sales

Communicating up-selling and cross-selling opportunities with the sales department

Constantly testing and adopting new strategies for the most effective CRM system

Analysing competitors and updating strategies when required

Working with different departments, including sales, account managers and IT

Meeting KPIs, including sales and customer growth targets

Conducting business reviews using the CRM system's data

Creating innovative solutions to solve critical business problems and ensuring the company meets its customers' needs