Customer Relationship Executive recruitment in Pune - For a client of TeamLease Services Ltd

The Call Center Telesales Agent is responsible for driving product sales through proactive

selling techniques and exemplary customer service. This role requires strong

communication skills, sales acumen, and the ability to handle customer queries

effectively.

Key Responsibilities:

Sales & Lead Generation:

● Make outbound calls to potential customers who have dropped leads on digital

channels to promote products and services.

● Understand customer needs and recommend suitable products/services.

● Achieve and exceed monthly sales targets.

Customer Service & Management:

● Handle customer inquiries, providing appropriate solutions and alternatives within

the time limits.

● Process customer orders, ensuring all information is accurate.

● Keep records of customer interactions, transactions,

comments, and complaints.

Product Knowledge:

● Stay up-to-date with product features, benefits, pricing, and promotional offers.

● Educate customers about the features and benefits

of products and services.

Team Collaboration:

● Work closely with team members to ensure consistent high-quality service and to

share best practices.

● Attend team meetings and training sessions.

Data Management:

● Maintain accurate records of calls made and specify the outcome on each call.

● Update customer records in the company's database as required.

Compliance:

● Adhere to all company policies, procedures, and ethical standards. ● Ensure

compliance with data protection regulations.

Qualifications & Skills:

● High school diploma or equivalent; college degree preferred.

● Previous telesales experience, preferably in a call centre environment.

● Strong communication skills, both verbal and written.

● Proficient in computer skills, including CRM software and MS Office.

● Ability to handle stressful situations and remain calm under pressure.

● Exceptional negotiation and persuasion skills.

● Excellent active listening, problem-solving, and organisational skills.

● Fluency in English & Hindi