Responsibilities:
Manage a portfolio of customers and serve as their key point of contact
Build and maintain strong, long-lasting customer relationships
Understand customer needs and provide appropriate solutions and recommendations
Handle customer inquiries, complaints, and escalations in a timely and professional manner
Collaborate with cross-functional teams to ensure customer success
Identify opportunities to enhance the customer experience and drive customer loyalty
Prepare regular reports and maintain accurate customer records
Skills:
Excellent communication and interpersonal skills
Strong problem-solving and negotiation skills
Ability to multitask and prioritize effectively
Attention to detail and ability to follow through
Proficient in using CRM software and other relevant tools
Ability to work independently and as part of a team