▪ Consistently collect feedback from the customers after the completion of service and direct to the
right stakeholders for corrective action in case of anomalies
▪ Analyze customer satisfaction levels and provide inputs into customer specific plans/strategies to
ensure improved customer delight and reinforcement of brand image
▪ Follow-up with customers at regular intervals to address their complaints and grievances and
supervise the PSF (Post Sales Feedback)
▪ Gather participation for campaigns and events by arranging special programs for different
customer segments in close consultation with the Marketing team in order to build a stronger
networking and clientele base
▪ Participate in customer board meetings along with senior management to share feedback on
customer experiences and track customer relations initiatives for better insight and comprehension
of effectiveness of the CR programs