5AMMILK jobs - Customer engagement specialist

 Customer Communication; keep customers updated on the steps being taken to resolve their incident or service request.

 Product knowledge; maintain an understanding of product knowledge on existing and new features.

 Comprehensively documenting customer requirements

 Following through on established processes and procedures to ensure customer success

 Managing customer expectations maintaining a high level of communication

 Communication with 3rd party vendors

 Initial in person, email, online or phone pre-qualification of potential prospects

 Appointment setting

 Begin to develop rapport as the potential customers

 High energy, in person presentation and pre-qualification activities

 Consistent phone and electronic communication with existing customers

 Survey’s and information gathering activities

 Promotional activities

 Development and ongoing review of marketing material to ensure that it is attracting quality leads