Unicare jobs - Customer Care officer

Responsibilities:

Respond to customer inquiries via phone, email, and chat.

Resolve customer complaints in a timely and effective manner.

Provide detailed information about products and services.

Keep accurate records of customer interactions and transactions.

Follow up with customers to ensure their issues are resolved.

Collaborate with other departments to resolve complex issues.

Provide feedback on common customer issues to help improve the company's offerings.

Qualifications:

High school diploma or equivalent; a college degree is preferred.

Strong communication and interpersonal skills.

Ability to multi-task, prioritize, and manage time effectively.

Familiarity with CRM systems and practices.

Empathy and the ability to handle challenging situations calmly.