EMROLD MANAGEMENT SERVICES PVT LTD. jobs - Customer Care Executive

Customer Care Executive

EMROLD MANAGEMENT SERVICES PVT LTD.
experience Fresher
salary 11,000 - 13,000 Per Month
qualification
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Posted: 7 Months ago
Views: 2
Applications: 1
Openings: 1

Job Description

Inbound or Outbound calls manage and customer handling.
Answering both general/specific customer questions about the company’s products/services is a key responsibility
Dealing with unhappy customers and handling complaints is an almost inescapable duty of many customer service employees.   
  • Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Minimum Requirement:

  • Good Communication Skills
  • Good Problem-solving skills over the call
  • High energy level

 


Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1724952
Job Category Tech Support
Locality Address Noida-Others
StateUttar Pradesh
Country India

About Company

Emrold Management Services Private Limited is a premier HR consulting and staffing company with a proven track record of excellence. Established in 2018 in India, we have rapidly emerged as a trusted partner for organizations of all sizes and industries.

We are an ISO 9001:2015-certified company, which speaks volumes about the high standards we adhere to in our operations. Our core values of integrity, sincerity, and honesty are at the heart of everything we do, and we take great pride in consistently delivering top-notch quality services to our clients.

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