AMMI BUSINESS SUPPORT SOLUTION PVT LTD jobs - Customer Care Executive

• Addressing consumer problems and suggesting an efficient solution with empathy and professionalism.

• If the customer is facing a technical issue then they collaborate with other departments to bring out a solution for the customer.

• They assist the customers in picking out the right product by their needs and budget.

• Having strong product knowledge is a must for customer support executives and predicting the needs of the customers.  

• Manage large amounts of incoming calls
  
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Analyzing customer needs and recommending products based on those needs.
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
• interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Required skills:

• Good typing Speed.
• Good Communication Skill.
• Basic Computer Skills
• Discipline, Positive Attitude & Punctuality