Hiring for Customer Care Executive
Position: Customer Care Executive (CCE)

Salary: ₹12,000 - ₹15,000 CTC

Job Location: Gomti Nagar, Lucknow

Shift: Flexible, 24x7 (any 9-hour shift)

Weekends: No off on Saturdays and Sundays

Age Limit: 18-30 years

Minimum Qualification: Class 12th

Preference: Male candidates preferred

Eligibility: Open to both freshers and experienced candidates.

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Required skills:

Good typing Speed.
Good Communication Skill.
Basic Computer Skills
Discipline, Positive Attitude & Punctuality

Woodrock Infotech Private Limited is a consulting firm located in Lucknow. We provide excellent consulting services to help companies scale their Tech team and offer expertise in marketing and customer service. Our dedicated team is committed to helping companies grow and achieve success.