SB Infowaves Pvt Ltd jobs - Customer Care Executive

Customer Care Executive

SB Infowaves Pvt Ltd

Kolkata

Fresher

10,000 - 13,000 Per Month

12th Pass (HSE)

Your Profile matches the job

Job is expired

Posted: 2 Months ago

Applications: 1

Openings: 1

Job Description

SB Infowaves is hiring fresher for the position of Customer Care Executive for Free Fire Process

Shift Timing - 9.00am to 6.00pm

Inbound Process, Email and Chat Process

Salary 10,000 to 13,000
Job Requirements

Candidate must be fluent in English both in Written and Verbal communication
Candidate must have basic knowledge in computer
Candidate must have knowledge in online action games

Responsibilities:

Handle incoming customer inquiries and provide accurate and timely responses

Resolve customer complaints or issues in a professional and efficient manner

Ensure customer satisfaction by identifying and addressing their needs and concerns

Maintain customer records and update the relevant information in the CRM system

Collaborate with other departments to resolve complex customer problems

Follow up with customers to ensure their issues are fully resolved

Upsell products or services to customers when appropriate

Provide feedback to management regarding customer trends and concerns

Maintain high standards of professionalism, empathy, and patience in all customer interactions

Job Particulars

Role BPO / Customer care

Education12th Pass (HSE)

Who can applyFreshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id1748552

Job Category Tech Support

Locality Address Salt Lake

StateWest Bengal

Country India

About Company

SB Infowaves Pvt Ltd

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