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Credence resource management jobs - Customer Care Executive - International Voice process

Customer Care Executive - International Voice Process

Credence resource management
location
Pune
experience Fresher
salary 20,000 - 32,000 Per Month
qualification
B.Com, BA, 12th Pass (HSE)
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Posted: 2 Months ago
Views: 16
Applications: 3
Openings: 1

Job Description

WE ARE HIRING

Hiring for Customer Care Executive - International Voice process
US Debt Collections
Requires Good Communication Skills
We hire undergraduate Freshers also
8-hours shifts
US Rotational night shift
Medical Health Insurance
Unlimited Incentives
Attractive Salary Packages
Free Transport (home pick and drop)
Location-Kharadi

Responsibilities:
Handle incoming customer calls from various international regions.
Respond promptly and efficiently to customer inquiries and complaints.
Provide accurate information about products, services, and policies.
Resolve customer issues and escalate complex cases to the appropriate department.
Document all interactions and maintain accurate customer records.
Meet performance targets related to customer satisfaction, response time, and call quality.
Assist in identifying trends and suggest improvements to enhance customer service.

Skills:
Excellent verbal communication skills in English; proficiency in additional languages is a plus.
Ability to handle stressful situations and provide efficient solutions.
Strong problem-solving skills and attention to detail.
Flexibility to work in shifts, including nights, weekends, and holidays.

Job Particulars

Role BPO / Customer care
EducationB.Com, BA, 12th Pass (HSE)
Who can applyFreshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1786515
Job Category Tech Support
Locality Address Kharadi
StateMaharashtra
Country India

About Company

Credence resource management
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