Customer Care Collections Associate

Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
Analyzing medical insurance claims for quality assurance
Resolving moderately routine questions following pre-established guidelines
Performing routine research on customer inquiries.
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
Identify the outstanding claims with payers through the reports from clients
Place calls with payers with regard to outstanding claims
Document the details of the calls made to payers in DBPMS and the client software
Coordinate with the team leader in following the processes.
Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.

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Please go through the below FAQs to get all answers related to the given Customer Care Collections Associate job

What are the job requirements to apply for this Customer Care Collections Associate job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care Collections Associate
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Care Collections Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Care Collections Associate position?
- Ans: There are immediate 1 job openings for Customer Care Collections Associate in our Organisation.
Who is eligible to apply for this Customer Care Collections Associate job?
- Ans: The mentioned job is open to both Male and Female candidates.