Overview:As a CRM Specialist at our men's wear studio, you will be responsible for managing our customer relationships and ensuring a seamless experience from initial contact through post-purchase engagement. Your role will involve utilizing CRM tools and strategies to optimize customer retention, loyalty, and satisfaction.
Key Responsibilities:
Customer Data Management: Maintain and update customer databases to ensure accuracy and completeness of customer information.
Segmentation and Targeting: Segment customer base based on demographics, behavior, and purchase history to tailor marketing strategies and communication.
Campaign Management: Plan and execute CRM campaigns across various channels (email, SMS, etc.) to engage customers, promote products, and drive sales.
Customer Journey Mapping: Analyze customer touchpoints and develop strategies to enhance customer experience at every stage of the journey.
Feedback Collection: Implement systems for collecting customer feedback and insights to improve products and services.
Performance Analysis: Track and analyze CRM campaign performance metrics, customer engagement, and ROI to optimize future campaigns.
Collaboration: Work closely with marketing, sales, and product teams to align CRM strategies with overall business goals.
Qualifications:
Preferred Skills:
Shyam Gupta, founder of Gargee Designer’s is a simple, social & hardworking gentleman, one who himself is a style statement for his customers. His passion for clothes let him dress himself effortlessly and inspire others to carry such styles with confidence. His simple approach towards living a successful life reflects in his work & brand. His positive personality, healthy lifestyle, fitness & intensity for social responsibility, often inspires a lot of people around him who are also his loyal clients.
Fondly, he is also known as a profound Yoga Guru in his morning circle. His social skills to cater & mingle with a large group of people from different age groups is one of the reasons that Brand has a huge clientele who never leave him. His hard work since the brand’s inception along with his passion & technical strength of tailoring has brought Gargee Designer’s to a benchmark where Gargee is right now and still continues to lead the Menswear market in India under his vision.
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