Key Responsibilities:
Strategy Development: Design and implement CRM strategies to enhance customer engagement and retention.
Data Analysis: Analyze customer data to identify trends, insights, and opportunities for improvement.
System Management: Oversee the CRM system, ensuring it meets business needs and is regularly updated.
Team Collaboration: Work closely with sales, marketing, and customer service teams to align CRM efforts with overall business goals.
Training and Support: Provide training and support to staff on CRM tools and best practices.
Campaign Management: Develop and manage customer-focused marketing campaigns using CRM data.
Performance Metrics: Monitor and report on CRM performance metrics and adjust strategies as needed.
Customer Feedback: Gather and analyze customer feedback to enhance service offerings.
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