DogNation jobs - CRM Lead/ Executive

Role: CRM Lead/ Executive

Location: Bellandur

Salary: 3-4 LPA INR

6 days working

Mandatory working on Weekends, Off will be on Weekdays.

Roles & Responsibilities

• Ensure thorough knowledge of the services & value offering and the ability to align our services with the customer requirement and need (Training will be provided)
• Act as the first point of contact for all inbound/outbound inquiries, ensuring customer satisfaction
• Maintaining customer profiles, creating and updating bookings
• Sending timely updates and providing responses to any customer query for ongoing bookings
• Handle customer grievance and after service calls ensuring 100% customer delight
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure correct services are delivered to customers in a timely manner
• Serve as the link of communication between customers and internal on ground team
• Support senior manager to execute road map for improving customer experience and retention
• Maximise revenue per customer/data record by re-engaging a dormant/inactive audience under the guidance of senior management
• Making sure the customer database is correctly segmented for targeted marketing activities.
• Executing CRM strategies designed by CRM leads and managers to attract and retain customers while expanding the brand’s reach and boosting consumer loyalty.
• Play an integral part in generating new sales that will turn into long-lasting relationships

Required Skill Set

• Ability to multi-task and prioritize within a constantly changing, high pressure environment with varying demands, often on accelerated timelines
• Proactively identify new innovations that will help to improve our ability to meet our overall business objectives
• 2 years of previous experience in CRM
• Should have a high EQ and empathetic to dogs
• Prior experience in dog services industry preferred
• Should have basic understanding of dogs
• Prior experience in managing and using CRM tool preferred

Job Type: Full-time

Pay: ₹20,598.49 - ₹28,000.00 per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person