Meerseniers Private Limited jobs - CRM Executive

Configuring Retail Commerce Products / Service, Data Management, CRM for B2C customer offering in quick commerce /e-commerce domain. We are a hyperlocal grocery delivery startup looking for youthful, agile and dynamic individuals to join our team

Responsibilities:

Oversee the customer relationship is essentially handled by the entire team.

Formulate and maintain significantly profitable relationships with key customers.

Keeping customers updated with all information on the latest products. This significantly helps in increasing the sales of the company.

Resolve all customer complaints in a quick and efficient manner.

Expand the customer base by essentially using the methods of upselling and cross-selling.

Organize meetings with the managers within the organization only to bring out a strategic plan.

Conduct business reviews frequently by making the best use of CRM programs.

Have a clear understanding of the critical individual requirements and addressing them accordingly.

Have the best knowledge of competition and planning a strategy according to it.

Collaborate with the management team to properly run all the campaigns.