Job Description:

Sub-Department/Function: Service Delivery

Location: PAN India

Reporting to: Manager

Role: Responsible for managing the delivery of HR services to clients. The role requires a combination of technical and management skills, as well as excellent communication and interpersonal skills.

Key Responsibilities:

• Building and maintaining strong relationships with clients by ensuring that their needs are met and issues are resolved in a timely and effective manner.

• Managing the end-to-end service delivery process, including client onboarding, service implementation, service delivery, and service improvement.

• Monitoring the performance of the HR service delivery team, ensuring that SLAs are met and service quality is maintained at all times.

• Managing a team of HR service delivery professionals, ensuring that they are trained, motivated, and supported to deliver high-quality services to clients.

• Identifying opportunities to improve service delivery processes and implementing changes to drive efficiency and effectiveness.

• Providing regular reports on service delivery performance to clients and senior management, using data and analytics to drive insights and continuous improvement.

In reference to the JD, we need as per the below skills set of candidates

1. PF & ESIC challan preparation

2. UAN account preparation

3. TIC card and related compliance

4. CLRA registration and their compliance

5. S&E registration and their compliance

6. Departmental notice

7. Returns filing monthly, quarterly, half yearly and yearly.

8. Vendor audit factory audit and factory compliances