*WhatsApp API & Email Management:* Set up and manage WhatsApp API and handle email communications.

*Stock Analysis Reporting:* Generate, analyze, and report stock data.

*Backend Operations:* Oversee and improve backend systems, resolving issues promptly.

*Instagram Management:* Manage Instagram account, creating and scheduling content.

Key responsibilities:

1. Manage a team of communication consultants who plan, write, edit, coordinate, and publish a variety of complex and sensitive communications related to compliance, legal and regulatory matters, and our ongoing remediation efforts. This includes customer letters, vendor scripts, email templates, statements, FAQs, and website content

2. Conduct reviews of remediation communication content to ensure alignment with remediation methodology, procedures, and brand standards

3. Partner with other communications teams to ensure alignment of communications strategies and messaging

4. Implement communications strategies to promote and protect their reputation

5. Collaborate and consult with stakeholders, including customers if needed

6. Meet established deadlines with tight turnaround times

7. Provide leadership and subject matter expertise to cross-functional teams as needed

8. In consultation with partners, design and implement processes, procedures, and resource guides to improve efficiency, accuracy, and simplicity

9. Conduct routine daily management in support of pipeline management, SLA, key metrics, and obligations

10. Track and measure results to ensure they are in line with intended outcomes, procedures, and business objectives