As a Collections Executive, you will be responsible for chasing outstanding debts, building strong relationships with customers, and achieving collection targets. You will need to have excellent communication and negotiation skills, as well as the ability to handle difficult situations and resolve conflicts.

Responsibilities:

Reconciling customer accounts through payment follow-ups

Sending payment reminders

Investigating and solving customer's problems

Communicating the right information to the customers

Establishing contact with customers to verify their details and account status

Making collections pitches to customers by following standard scripts

Handling customer queries, objections and rebuttals

Negotiating payment terms with customers

Updating customer account status