A Collection Executive is responsible for managing outstanding payments from clients or customers. Its a Collection telecalling executive job with Different Banking Process GOVT and Private Both ,Credit Card Collection , Payment negotiation.
Responsibilities:
Contact customers via phone, email, or mail to collect outstanding debts
Negotiate payment plans and repayment schedules with customers
Resolve disputes or conflicts related to payments
Maintain accurate records of customer interactions and transactions
Monitor customer accounts to ensure timely payments and prevent overdue debts
Identify and address any issues or reasons for non-payment
Collaborate with the finance team to implement strategies for faster collections
Provide regular reports on collection activities and outstanding debts
Qualifications:
Proven experience as a collections executive or similar role
Excellent communication and negotiation skills
Ability to handle difficult situations and resolve conflicts
Strong attention to detail and accuracy
Good knowledge of debt collection laws and regulations
Proficient in using collection software and CRM systems
Ability to work independently and meet collection targets
Bachelor's degree in finance or a related field is preferred