THIS IS A FULL-TIME ON-SITE ROLE FOR A COLLECTION EXECUTIVE. AS A COLLECTION EXECUTIVE , YOU WILL BE RESPONSIBLE FOR MANAGING AND COORDINATING THE DEBT COLLECTION PROCESS. THIS INCLUDES CONTACTING DEBTORS, NEGOTIATING PAYMENT PLANS, AND ENSURING TIMELY DEBT RECOVERY. YOU WILL ALSO BE RESPONSIBLE FOR MAINTAINING ACCURATE RECORDS OF ALL COLLECTION ACTIVITIES AND COMMUNICATING WITH CLIENTS REGARDING OUTSTANDING DEBTS.

Responsibilities:

Contact customers via phone, email, or mail to collect outstanding debts

Negotiate payment plans and repayment schedules with customers

Resolve disputes or conflicts related to payments

Maintain accurate records of customer interactions and transactions

Monitor customer accounts to ensure timely payments and prevent overdue debts

Identify and address any issues or reasons for non-payment

Collaborate with the finance team to implement strategies for faster collections

Provide regular reports on collection activities and outstanding debts