Skills:

1. Excellent verbal and written communication skills.

2. Proven experience in a customer support role is plus.

3. Strong problem-solving skills and ability to handle difficult situations.

4. Ability to multitask, prioritize, and manage time effectively.

5. A positive and patient attitude.

Responsibilities:

1. Responding to inquiries via phone, email, and live chat.

2. Providing product and service information.

3. Handling complaints and providing appropriate solutions.

4. Collaborating with the team to improve support processes.

5. Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved.

5. Solve and respond to first-level support requests and escalate issues as required.

Hyderabad

Pune

Delhi

Mumbai

Bangalore

Ahmedabad

Chennai

TechMaa Organization jobs - Candidates Support Associate

Candidates Support Associate