Kitty Technology Pvt. Ltd. jobs - Call Center Representative
Call Center Representative
Fresher
12,000 - 20,000 Per Month
Posted:
9 Months ago
Views:
Applications:
Openings:
1
Job Description
We are seeking a reliable and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be responsible for handling inbound and outbound customer calls in a professional manner. Your primary objective will be to provide excellent customer service and resolve customer inquiries promptly and accurately.
Key Responsibilities:
- Answer incoming calls from customers regarding products and services
- Assist customers with inquiries, concerns, and requests
- Identify and escalate priority issues
- Provide product and service information to customers
- Process orders, forms, applications, and requests
- Follow up on customer calls where necessary
- Document all call information according to standard operating procedures
- Follow communication scripts when handling different topics
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Meet productivity metrics such as call handling time, after-call work, and quality standards
- Collaborate with team members and other departments to ensure overall customer satisfaction
- High school diploma or equivalent
- Previous experience in a customer service role or call center environment preferred
- Excellent verbal and written communication skills
- Proficiency in computer applications and ability to learn new software quickly
- Strong problem-solving abilities
- Ability to work well under pressure in a fast-paced environment
- Flexibility to work various shifts, including evenings and weekends
- Punctuality and consistent attendance.
About Company
Kitty Technology Pvt. Ltd.
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