Kitty Technology Pvt. Ltd. jobs - Call Center Representative

Call Center Representative

Kitty Technology Pvt. Ltd.
experience Fresher
salary 12,000 - 20,000 Per Month
qualification
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Posted: 1 Month ago
Views: 2
Applications: 0
Openings: 1

Job Description

We are seeking a reliable and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be responsible for handling inbound and outbound customer calls in a professional manner. Your primary objective will be to provide excellent customer service and resolve customer inquiries promptly and accurately.

Key Responsibilities:
  • Answer incoming calls from customers regarding products and services
  • Assist customers with inquiries, concerns, and requests
  • Identify and escalate priority issues
  • Provide product and service information to customers
  • Process orders, forms, applications, and requests
  • Follow up on customer calls where necessary
  • Document all call information according to standard operating procedures
  • Follow communication scripts when handling different topics
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  • Meet productivity metrics such as call handling time, after-call work, and quality standards
  • Collaborate with team members and other departments to ensure overall customer satisfaction
Requirements:
  • High school diploma or equivalent
  • Previous experience in a customer service role or call center environment preferred
  • Excellent verbal and written communication skills
  • Proficiency in computer applications and ability to learn new software quickly
  • Strong problem-solving abilities
  • Ability to work well under pressure in a fast-paced environment
  • Flexibility to work various shifts, including evenings and weekends
  • Punctuality and consistent attendance.
Benefits: PF, ESIC, Cab facility

Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1752587
Job Category Diploma , BPO
StateTamil Nadu
Country India

About Company

Kitty Technology Pvt. Ltd.
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