Kitty Technology Pvt. Ltd. jobs - Call Center Representative

Call Center Representative

Kitty Technology Pvt. Ltd.
experience Fresher
salary 12,000 - 20,000 Per Month
qualification
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Job is expired
Posted: 9 Months ago
Views:
Applications:
Openings: 1

Job Description

We are seeking a reliable and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be responsible for handling inbound and outbound customer calls in a professional manner. Your primary objective will be to provide excellent customer service and resolve customer inquiries promptly and accurately.

Key Responsibilities:
  • Answer incoming calls from customers regarding products and services
  • Assist customers with inquiries, concerns, and requests
  • Identify and escalate priority issues
  • Provide product and service information to customers
  • Process orders, forms, applications, and requests
  • Follow up on customer calls where necessary
  • Document all call information according to standard operating procedures
  • Follow communication scripts when handling different topics
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  • Meet productivity metrics such as call handling time, after-call work, and quality standards
  • Collaborate with team members and other departments to ensure overall customer satisfaction
Requirements:
  • High school diploma or equivalent
  • Previous experience in a customer service role or call center environment preferred
  • Excellent verbal and written communication skills
  • Proficiency in computer applications and ability to learn new software quickly
  • Strong problem-solving abilities
  • Ability to work well under pressure in a fast-paced environment
  • Flexibility to work various shifts, including evenings and weekends
  • Punctuality and consistent attendance.
Benefits: PF, ESIC, Cab facility

Job Particulars

Role 
Education Diploma, BA, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment Type Full Time
Job Id 1752587
Job Category Diploma , BPO
State Tamil Nadu
Country India

About Company

Kitty Technology Pvt. Ltd.
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