We are seeking a reliable and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be responsible for handling inbound and outbound customer calls in a professional manner. Your primary objective will be to provide excellent customer service and resolve customer inquiries promptly and accurately.

Key Responsibilities:

Answer incoming calls from customers regarding products and services
Assist customers with inquiries, concerns, and requests
Identify and escalate priority issues
Provide product and service information to customers
Process orders, forms, applications, and requests
Follow up on customer calls where necessary
Document all call information according to standard operating procedures
Follow communication scripts when handling different topics
Maintain customer satisfaction ratings based on explicit criteria set forth by the company
Meet productivity metrics such as call handling time, after-call work, and quality standards
Collaborate with team members and other departments to ensure overall customer satisfaction

Requirements:

High school diploma or equivalent
Previous experience in a customer service role or call center environment preferred
Excellent verbal and written communication skills
Proficiency in computer applications and ability to learn new software quickly
Strong problem-solving abilities
Ability to work well under pressure in a fast-paced environment
Flexibility to work various shifts, including evenings and weekends
Punctuality and consistent attendance.

Benefits: PF, ESIC, Cab facility