Brand Media infotech jobs - Call center executive
Call Center Executive
2 to4 Years
15,000 - 25,500 Per Month
Posted:
9 Months ago
Views:
Applications:
Openings:
1
Job Description
Minimum 2years experience in sales.
• Handle incoming customer inquiries and provide accurate and timely responses
• Handle incoming customer inquiries and provide accurate and timely responses
• Resolve customer complaints or issues in a professional and efficient manner
• Ensure customer satisfaction by identifying and addressing their needs and concerns
• Maintain customer records and update the relevant information in the CRM system
• Collaborate with other departments to resolve complex customer problems
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level
Job Particulars
Education
12th Pass (HSE)
Who can apply
Experienced (2 to4 Years)
Hiring Process
Face to Face Interview, Telephonic Interview
Employment Type
Full Time
Job Id
1744370
Job Category
BPO
Locality Address
Janakpuri
State
Delhi
Country
India
About Company
Digital marketing agency
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