Minimum 2years experience in sales.

• Handle incoming customer inquiries and provide accurate and timely responses

• Resolve customer complaints or issues in a professional and efficient manner

• Ensure customer satisfaction by identifying and addressing their needs and concerns

• Maintain customer records and update the relevant information in the CRM system

• Collaborate with other departments to resolve complex customer problems

Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Minimum Requirement: