SRK consulting jobs - Call center Agent

Work from home position 

Monday to Friday 5 am till 2 pm 

Saturday 6 am till 11 am 

• Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Minimum Requirement:

• Good Communication Skills IN ENGLISH 
• Good Problem-solving skills over the call - COMMON SENSE 
• High energy level - DEDICATION & RESPONSIBLE 

 Join and tell us how you can make a change in our organisation . We love diversification and something that no one else is doing ( creativity )