The Café Manager is responsible for the successful operation of the café. He/she hires,
trains, manages, and oversees the café staff to ensure customers receive the highest
level of customer service possible.
Responsibilities:
● Manages and motivates the café team
● Trains new employees and provides ongoing training for all café staff
● Coordinates the café schedule, covering different shifts if necessary
● Serves as the lead customer service contact for members at the café, including:
answering questions, welcoming, and other member communications
● Acts as a liaison between the café and all other departments, communicating
relevant information to the café staff as needed
● Establishes, monitors and analyzes the café budget
● Develops and implements café policies and procedures
● Manages vendors and maintains inventory
● Responsible for keeping café area clean, neat and orderly
● Orders any supplies needed for the café
● Conducts departmental meetings
● Other duties as assigned