Requirement gathering for web and app development projects
Preparation of necessary docs(BRD, FRD, SOW, RFQ, NDAs, and POC) for the client's requirement.
Drafting user stories, wire frames and project plans based on the requirements of the client
Understanding the default software/applications products and services of Webkul and its functionalities(at the workflow level) for a personalized explanation of the same to the clients.
Handling customers' pre-sales and post-sales queries over various communication mediums like calls/emails/Skype/ helpdesk/ social networking sites.
Project assignment and being clients major communication for ongoing projects.
Managing project delivery(It covers check of all the SOW points agreed)
Assigning the technical queries/issues of clients to the technical departments.
Preparing a full User guide(technical doc/content) of the products for Webkul’s products, Services, and customers in written and video format as well.
Attending international as well as domestic seminars and conferences regarding the promotion of the products with the presentation.
Market research of the products.
Responsible for new partnerships of the organization, acting as a bridge between the client side and the organization.
Full-time office job, No field work.

Started in 2010, Webkul is a bootstrapped product based IT organization focused on crafting the problem solving apps, modules and extensions for E-commerce, ERP, CRM & mobile.
As an IT company, we help B2B and B2C enterprises to scale their online business.