Install new customers with Internet service, including mounting equipment at roof top and indoors.
Configure the router to access Internet services.
Upgrade equipment.
Install broadband internet services for residential and commercial customers.
Maintain and repair broadband equipment and infrastructure.
Diagnose and troubleshoot connectivity issues.
Perform routine maintenance and upgrades on network equipment.
Provide exceptional customer service and support.
Keep accurate records of installations, repairs, and maintenance activities.
Follow safety protocols and guidelines.
Work with a variety of tools and equipment.
Collaborate with team members and other departments.
Stay up-to-date with the latest industry developments and technologies.
Conduct site surveys to determine the best installation methods.
Test and verify the functionality of installed equipment.
Educate customers on the use and maintenance of their broadband services.
Respond to service calls and emergencies promptly.
Ensure compliance with company policies and industry standards.