Position Title:** Branch Operations Manager

**Department:** Operations

**Location:** [Pan India]

**Job Summary:**

The Branch Operations Manager is responsible for overseeing the daily operations of a bank branch or financial institution. This role ensures efficient and effective branch operations while maintaining a high level of customer service and compliance with regulatory requirements. The Branch Operations Manager leads the branch team, manages resources, and implements strategies to achieve branch performance goals.

**Key Responsibilities:**

1. **Operational Management:**
- Oversee all operational aspects of the branch, including teller operations, customer service, and back-office functions.
- Ensure compliance with all banking laws, regulations, and policies.
- Implement and monitor branch procedures to optimize efficiency and mitigate risks.
- Handle escalated customer issues and complaints, ensuring prompt and effective resolution.

2. **Staff Management:**
- Recruit, train, supervise, and evaluate branch staff.
- Foster a positive work environment and promote teamwork and staff development.
- Conduct regular performance reviews and provide feedback and coaching to employees.
- Schedule staff to ensure adequate coverage during business hours.

3. **Customer Service:**
- Ensure a high level of customer satisfaction by maintaining service quality standards.
- Develop and implement strategies to attract and retain customers.
- Promote the bank’s products and services to meet customer needs.

4. **Financial Management:**
- Monitor branch financial performance, including profit and loss statements, budgets, and expense reports.
- Ensure the branch meets or exceeds performance targets and goals.
- Manage branch cash flow, including daily balancing and reconciliation.

5. **Risk and Compliance:**
- Ensure branch operations comply with all regulatory requirements and internal policies.
- Conduct regular audits and assessments to identify and address potential risks.
- Maintain accurate records and documentation as required by law and bank policy.

6. **Strategic Planning:**
- Develop and implement branch strategies and action plans to achieve business objectives.
- Analyze market trends and identify opportunities for growth and improvement.
- Collaborate with regional and corporate management to align branch goals with overall business strategy.

**Qualifications:**

- Bachelor’s degree in Business Administration, Finance, or related field.
- Strong knowledge of banking regulations and compliance requirements.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to manage and motivate a team.
- Strong analytical and problem-solving skills.
- Proficiency in banking software and Microsoft Office Suite.

**Working Conditions:**

- Full-time position with standard business hours;
- Primarily office-based with some travel to other branches or regional meetings.

**How to Apply:**

Interested candidates should submit their resume