Role Description

This is a full-time on-site role for a BPO/Telecaller at UNIT SECURITY SERVICES AND ACADEMY PRIVATE LIMITED in Lucknow. The BPO/Telecaller will be responsible for making outbound calls to potential clients, handling customer inquiries, and scheduling appointments.

Qualifications

Excellent communication and interpersonal skills
Experience in telemarketing or customer service
Ability to work in a fast-paced environment
Good organizational skills
Knowledge of security services or BPO operations
Fluency in multiple languages is a plus
High school diploma or equivalent

Responsibilities:

Manage inbound and outbound calls in a timely manner.
Follow communication scripts when handling different topics.
Identify customer needs, clarify information, research every issue, and provide solutions.
Maintain customer records by updating account information.
Build sustainable relationships and engage customers by taking the extra mile.
Meet personal/team qualitative and quantitative targets.

UNIT SECURITY SERVICES AND ACADEMY PRIVATE LIMITED is a registered and ISO Certified security agency in Lucknow, specializing in armed guards, personal security officers (PSOs),and electronic security solutions. The company focuses on experienced management and ambitious growth in the security domain.

'Trustworthy Security Solutions Across India Unit Security Services and Academy Pvt Ltd provides top-notch, customized security solutions for individuals, businesses, and organizations. Our extensive range of services includes: - Trained Security Guards - Armed Gunmen - Bouncers - Female Security Personnel - Special Protection Groups - National Security Guards - Company Security - Bank Security - ATM Security - Housekeeping Services - Pan-India Manpower Solutions Our team of experts ensures reliability, professionalism, and discretion. Contact us today to safeguard your assets and interests.