· Maintaining the required login
hours.
· Receiving inbound
calls/Chat/invoices of customers or do out calls, as per the campaign-specific
SLA.
· Documenting all calls with regards
to the customer’s query accurately in respective software.
· Relevant knowledge of products and
processes.
· Provide quality customer service on
every call.
· Identify the needs of customers,
resolve issues, and provide solutions on call.
· To appear for refresher training.
· To take every feedback from the team
coach/team leaders and Quality team positively for purposes of
improving customer skills.
Ensure to follow the call quality script provided by the company for uniformity
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