Boston business solution jobs - BPO Domestic/International

KPN PROCESS

Job Location - Pallikaranai, Perungudi

Process

1.Customer support
2.Telesales

Job Types: Full-time, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Performance bonus

Work Location: In person

Interested can contact

• Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Minimum Requirement:

• Good Communication Skills
• Good Problem-solving skills over the call
• High energy level