Looking for a BPO Consultant to handle customer interactions, resolve issues, and provide exceptional service. Strong communication skills, problem-solving ability, and experience in call centers preferred.

- Drive Improvement projects/activities across the vertical

- Transfer the knowledge and skills learned during the expert training sessions to other employees.

- Redesign processes to suit the improvement plan

- Work closely with operations team to collect data and assess the current situation.

- Net work with other experts to exchange learning and good practices both internally and externally

- The incumbent should have zeal in working in a dynamic BPO environment and keenness in acquiring working knowledge of the operations and processes on site.

- Should possess good analytical skills, communication and negotiation skills.

- Should possess good business acumen and strongly result oriented with passion to reach.

- Liaise with functional / vertical managers to accept and agree the need for change

- Should be able to introduce different innovative concepts

- Liaise with functional / vertical managers to accept and agree the need for change

- Should have a strong logical bent of mind