Answering incoming calls from customers and addressing their inquiries or concerns
Providing excellent customer service by conveying accurate information and effectively resolving customer complaints or problems
Processing customer orders, returns, or exchanges via phone or email
Conducting high-level sales calls
Creating and implementing call center scripts
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level

Computer Age Management Services Limited (CAMS) is a mutual fund transfer agency serving Indian asset management companies. The company was incorporated in 1988 and is headquartered in Chennai. It became publicly listed in October 2020, subsequent to an initial public offering (IPO) through an offer by its existing shareholders.