Backend coordinator for telecommunication industry required. Task is to followup daily activities and maintain the records and submit to their TL. Pre-planning and post-planning needs to be discussed with the teams on regular basis.
Responsibilities:
• Provide information on Products / Services / Offers to customers.
• Handling inbound calls & outbound calls
• Understand customer needs
• Solve customer's query over the phone
• Ensure high levels of customer satisfaction through excellent sales service
• Answer questions about products and services
• Demo and explain products and services to customers
• Accept payments and record sales
Coordinate with different departments
Good Communication Skills
Should be able to coordinate and communicate with all employees as requested by the management team.