Job Description:-
1. Good English communication
2. Knowledge of mail drafting and replying on escalation
3. Good hands on excel
4. Have to manage at least 25 employee’s team
5. Responsible to coordinate with client for escalation’s and updating regarding the process
6. Candidate should have experience in Kyc , vehicle loan disbursement process handling.
7. Leads the risk assessment of all transactions related to deposits, withdrawals and credits, to identify potential fraud and other related issues, and take all necessary actions
8. Resolves internal and external queries in a timely and professional manner
9. Leads and ensures effective implementation of know your client (KYC) procedure to all potential and existing clients
10. Prepares various regulatory reports related to back-office
11. Proactively measures and improves operational processes
12. Identifies and enhances internal procedures, systems, and controls
13. Communicates with other internal departments and the company’s partners
14. Provides a high level of communication and support to the company’s partners and white labels
15. Provides regular progress and management reporting, including KPI
16. Takes initiative, delegating effectively, and communicating clearly to meet the department’s goals
17. In addition to the above duties, the employee may from time to time be required to undertake additional or other duties