Back Office Assistant
Department: Hospitality
Reporting Structure: Reports to the Operations Manager
Job Summary:
As a Back Office Assistant at MERIDIAN STAYS PRIVATE LIMITED, you will be responsible for providing administrative support to the Operations Manager in the day to day operations of the hotel.
Responsibilities:
Performing administrative and clerical duties, such as maintaining files and records, answering calls, and responding to emails
Coordinating with various departments to ensure smooth operation of the hotel
Preparing reports and presentations as required by the Operations Manager
Assisting in the recruitment and selection process of hotel staff
Handling customer complaints and queries in a professional and courteous manner
Maintaining a professional and friendly demeanor at all times
Qualifications:
High school diploma or equivalent; Bachelor’s degree in hospitality management is a plus
1-2 years of experience in a similar role
Proficiency in Microsoft Office and other relevant software
Excellent communication and organizational skills
Ability to multitask and work under pressure
Attention to detail and accuracy