Garve Hyundai jobs - Auto Service Advisor

The job duties of an Auto Service Advisor include:

• Greeting customers and scheduling service appointments
• Cataloging customers concerns and comments
• Writing service orders and descriptions of problems and repairs
• Translating customers’ repair problems into standard repair terminology
• Explaining repairs to customers
• Test-driving vehicles to confirm service repairs
• Estimating the cost and time needed for repairs
• Handling customer complaints
• Follow up with customers regarding their vehicle's status.
• Maintain thorough records of service activities.
• Handle customer complaints and questions professionally.
• Promote services and upsell additional maintenance options.
• Communicate repair needs and recommendations to customers.
• Prepare detailed service orders and estimates.
• Coordinate with technicians to ensure timely and accurate vehicle repairs.