Associate System Engineer

JOB DESCRIPTION

Primary Skills:

At least 3-year experience working as a Major Incident Management team member. Practical experience handling Major incidents as part of the Major Incident Management team. Knowledge of ITSM tools (ServiceNow, JIRA).

Optional Certification: ITIL Foundation Certificate is highly appreciated

Secondary Skills:

Excellent interpersonal, communication, and analytical skills. Highly developed interpersonal and teamwork skills. Planning, organization, and management of the work. Precision, reliability, dynamism, and flexibility. Strong analytical skills and ability to think strategically

Domain expertise:

Proven work experience as a Major Incident Management team member

Hands-on experience handling any Major Incident

Excellent written and verbal communications skills

Good technical background with an ability to give instructions to a non-technical audience

Customer-service oriented with a problem-solving attitude

Excellent written and verbal communications skills