An Airline Ticketing Agent is a professional who is responsible for helping airline customers with their baggage checking, assigning seats, and lifting bigger bags on the belt behind the counter. He or she is responsible for handling tickets, alterations, cancellations, and providing flight timings information.
Responsibilities:
Issue tickets and handle reservations for passengers.
Provide information on flight schedules, fares, and travel requirements.
Assist passengers with check-in procedures and baggage handling.
Ensure all travel documents are in order and comply with regulations.
Handle customer inquiries and resolve any issues or complaints.
Coordinate with other airport staff to ensure smooth operations.
Assist passengers with special needs or requests.
Process payments and handle cash transactions accurately.
Update and maintain passenger records in the airline's system.
Provide information on airport facilities and services.
Assist with boarding procedures and gate announcements.
Ensure compliance with airline policies and procedures.
Handle lost or damaged baggage claims.
Provide assistance during flight delays or cancellations.
Maintain a professional and courteous demeanor at all times.
Skills:
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment.
Attention to detail and accuracy.
Proficiency in using airline ticketing systems and software.
Ability to handle stressful situations calmly and professionally.
Flexibility to work various shifts, including nights, weekends, and holidays.
Basic math skills for handling cash transactions.
Ability to stand for extended periods and lift heavy luggage if needed.
Knowledge of travel regulations and requirements.
Fluency in multiple languages is a plus.
Strong problem-solving skills.
Ability to work well in a team environment.
Excellent organizational skills.