Panacorp computer academy jobs - Admin CRM Executive

• Maintain and update CRM system data to ensure accuracy and completeness.
• Customize and configure CRM functionalities to meet business needs.
• Monitor system performance and resolve any technical issues or errors.

Data Entry and Management:

• Input and update customer information and interactions in the CRM system.
• Ensure data integrity by conducting regular data audits and cleaning.
• Generate and analyze reports to provide insights into customer trends and behaviors.

Administrative Support:

• Provide administrative assistance to the CRM team and other departments as needed.
• Schedule and coordinate meetings, events, and training sessions related to CRM activities.
• Prepare and distribute documentation, including reports and presentations.

Customer Support:

• Assist with customer inquiries and provide support related to CRM system use.
• Coordinate with the customer service team to address and resolve customer issues.
• Develop and maintain a knowledge base for frequently asked questions and common issues.

System Enhancement:

• Collaborate with IT and CRM vendors to implement system upgrades and new features.
• Collect and analyze user feedback to identify areas for improvement.
• Develop and deliver training sessions for staff on CRM best practices and updates.

Compliance and Security:

• Ensure compliance with data protection regulations and company policies.
• Implement and monitor security measures to protect sensitive customer information.
• Conduct regular reviews to ensure adherence to CRM data standards.