Academic counsellor jobs in Mumbai at IPCS GLOBAL

Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Minimum Requirement:

Good Communication Skills
Good Problem-solving skills over the call
High energy level

IPCS started as an Automation Service provider in 2008 and has grown beyond even our loftiest expectations. along with our growth, our dreams also grew. We aspire to be the one-stop technological solution for all job aspirants as well as recruiters. What makes IPCS different is just a one-word reply: ‘Improvisation.’ We at IPCS, make sure that we are changing with time, from matters of Technical Training to Sales or from Team Management to Student Support. Our curriculum and training methods keep getting updated every year to match the latest trends in the market, thus making our candidates the most suitable ones. The dream of Team IPCS is to eradicate the technical skill gap, making a world where all job aspirants can reach the top with our support. Our Practical Training and On Project Training methodologies ensure that all our students reach their maximum potential.

If you are here to make a change in your technological career, company, or even life, there’s no need to look any further. IPCS Global assures Practical and Industry-Oriented Training from Top Technical Experts, along with Real-time Projects and Top Placement Assistance. You are just one click away from the best team in the market. See you soon…..!!