DUTIES AND RESPONSIBILITIES OF A.M. TRAVEL DESK cum FRONT OFFICE

1. Assisting with any travel-related issues that may arise.

2. Researching travel deals and evaluating prices and services.

3. Arranging travel accommodations for business visitors.

4. Creating, optimizing, and monitoring corporate travel policies.

5. Preparing travel budget reports

6. Analyzing and preparing reports on travel spend.

7. Greets the VIP guests of the hotel. As directed by the OM, Performs special services for VIP Guest’s.

8. Assists in VIP’s arrival departure in absence of guest relation officers.

9. Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper

and orderly appearance and behavior.

10. Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.

11. Assists in sending guest messages or faxes.

12. Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows.

13. Assists in handling guests problems during their stay at the hotel.

14. Prepares and checks for VIP’s arrival and escorts guests to rooms.

15. Co-ordinates with all departments concerned in order to maintain Front Office functions properly.

16. Operates the front office computer system in order to assist front office attendants.

17. Checks group department, fit and ensure switchboard makes appropriate wake up calls.

18. Handles guest complaints and other related problems and reports to the GM / OM

19. Answers guests inquires, handles complaints and attend to the needs of the guests.

20. Approves and sign for allowances, rebates etc., as required by Front Office.

21. Authorizes charges to be made for late departures and/or compliments on them.

22. Promotes and maintains good public relations. Motivates and maintains good staff relations.

23. Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.

24. Follows up in credit check report.

25. Maintains a thorough knowledge of the room rack locations types of rooms, room rack

operations, package plans, hotel facilities. A detailed knowledge about the hotel services and

hours of operations.

26. Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.

27. Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained. Check guests in and out, including preparation of guest bills and authorizing payments.

28. Responsible for cash handling including float and banking. Dealing efficiently with day to day billing and guest service queries.

29. Report anything considered a health and safety hazard.

30. Using information available, plan and control both the preparation of future shifts and effective communication to the team.

31. Prevent abuse and/or destruction of hotel property. Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.

32. Knows all safety and understands emergency procedures and how to act upon them.

Understands accident prevention policies.

33. Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy. Do service recovery procedures.

34. To be responsible for front office operation during the absence of Front Office Manager (HO).

35. To discuss all matters that needed to follow up with the next shift.

36. Conducts and ensures the neat of appearance of front office attendant as well as correct

attitude and behavior, discusses problems that encountered on this point with F.O.M or Front

office Executive and Approves Duty roster for all Front desk staffs.

37. Report any suspicious persons, activities and/or hazardous conditions to the security and GM / OM.

38. Perform any other reasonable job duties as prescribed by the Operation Manager or Hotel Management during season and off-season time.