ACI AUTOMATION PVT LTD jobs - Customer support engineer

Customer Support Engineer

ACI AUTOMATION PVT LTD

Hyderabad, Chennai

1 to3 Years

15,000 - 18,000 Per Month

BE/B.Tech(Electrical & Electronics Engineering (EEE),Electronics & Communication Engineering(ECE),Electrical Engineering,Electronics & Instrumentation Engineering)

Job Description

The Customer support engineer has to provide service support to all the customers, For ensuring trouble free operation of our Industrial Automation systems and solutions.

Required Skills :

Attention to detail
Active listening and troubleshooting skills
Outstanding communication skills with team and clients
An analytical mind and strong problem-solving ability

Improve customer support quality by studying and re-designing processes, setting up and communicating service metrics, monitoring and evaluating results, and implementing changes. Track and report on all service escalations to create improvement plans.

Track issues and incoming requests across different teams. Analyze how their company's audience is using support documentation in order to quantify opportunities for customer improvement. Position shields other technical departments from disruptions and stagnation.

Job Particulars

Role

Education BE/B.Tech(Electrical & Electronics Engineering (EEE),Electronics & Communication Engineering(ECE),Electrical Engineering,Electronics & Instrumentation Engineering)

Who can apply Experienced (1 to3 Years)

Hiring Process Face to Face Interview, Telephonic Interview

Employment Type Full Time

Job Id 1648152

Job Category Tech Support

Locality Address Thuraipakkam , Secunderabad

State Telangana, Tamil Nadu

Country India

About Company

ACI AUTOMATION PVT LTD

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