ACI AUTOMATION PVT LTD jobs - Customer support engineer

Customer Support Engineer

ACI AUTOMATION PVT LTD
experience 1 to 3 Years
salary 15,000 - 18,000 Per Month
Posted: 5 Months ago
Views: 1
Applications: 0
Openings: 1

Job Description

The Customer support engineer has to provide service support to all the customers, For ensuring trouble free operation of our Industrial Automation systems and solutions.

Required Skills :
  • Attention to detail
  •  Active listening and troubleshooting skills
  •  Outstanding communication skills with team and clients
  •  An analytical mind and strong problem-solving ability
Improve customer support quality by studying and re-designing processes, setting up and communicating service metrics, monitoring and evaluating results, and implementing changes. Track and report on all service escalations to create improvement plans.

Track issues and incoming requests across different teams. Analyze how their company's audience is using support documentation in order to quantify opportunities for customer improvement. Position shields other technical departments from disruptions and stagnation.


Job Particulars

Who can applyExperienced (1 to 3 Years)
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1648152
Job Category Tech Support
Locality Address Thuraipakkam , Secunderabad
StateTelangana, Tamil Nadu
Country India

About Company

ACI AUTOMATION PVT LTD
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